[Music plays and text appears: ReMoTe Assistance]

[Image shows a technician working on a helicopter engine and a remote expert guiding him via her touch screen]

Leila Alem: Remote technology is a technology that allows a remote expert to assist, in real time, a field worker anywhere, any time; all you need is an internet connection
[Image changes to Leila Alem, Principal Research Scientist at CSIRO]

So instead of calling the expert and trying to get their assistance over the phone or instead of flying in the expert and that costs a lot to a remote operation, you click a button and you have instant communication with your specialist.

[Image changes to show a man donning a headset and Kostia Robert guiding him via the touch screen

You're able to demonstrate with your hand what needs to be done, you know, what particular way you need to turn, for example, a knob.

[Image changes to close ups of the technician and touch screen as Kostia Robert directs him]

Kostia Robert: Can you please use your torch to show me the side of the machine? There should be three connectors there. Can you reach it with your torch? I need you to disconnect the left-most connector there. Can you put it on this one? Okay, yes all good.

[Image changes to show a close up of the hard hat type headset and then the head mounted system]

Leila Alem: We initially designed it for the mining industry but we also have a different form factor that allows you to just have a head mounted system that you can adjust the way you want it, whether you're wearing prescription glasses, safety glasses or whatever.

[Image changes to Kostia Robert, Senior Software Engineer at CSIRO]

Kostia Robert: The worker is seeing the hand gesture of the expert but also the expert can show some technical documents that are relevant to the workspace. And do a notation on top of those documents.

[Image changes to show different coloured lines being drawn on plans via the touch screen]

The technology that we’ve developed doesn’t need any training. Both the expert and the worker has a audio headset so they are able to speak to each other in real time.

[Image changes again to close ups of the technician and touch screen and then the torch being used as a scanner]

We have added a touch-like device to the worker unit. In addition to the camera in the torch we have added a scanner, so that the worker can use the tags in the workspace to retrieve information like technical documents, manuals or a selection of videos.

[Image changes back to Leila Alem and then examples of the industries she mentions]

Leila Alem: There's a wide range of applications for this technology and the industries that would benefit from it include health, transport, mining, shipping.
[Image changes to Brian No, Manager at Boeing Research and Technology (BRT) Seattle, USA]

Brian No: We see tremendous value in using the remote guidance systems from manufacturing and assembly, training, maintenance and emergency repair.

[Image changes to show aircraft plans, repair tasks on the touch screen and another expert and worker using the system]

With the remote guidance system a single expert can assist multiple operators located at geographic separate locations.

[Image changes back to Kostia Robert]

Kostia Robert: All aspects of the network communication are secure. The connection, the communication between the expert and the worker, and the data.
[Image changes back to Brian No]

Brian No: CSIRO has customised these systems to our needs enabling us to do technical drawings and record the interaction between the expert and the operator.

[Image changes back to Leila Alem]

It's important to have this recording feature so that the field worker, after being assisted by a specialist can revisit the interaction they had with the specialist.

[Image changes again to close ups of the technician and touch screen and then back to Leila Alem]

And second of all, it's important for the specialist because then they have a record of what has taken place. Instead of flying in the expert and that cost a lot to remote operation, you have that expert when you need it, real time. It's like having the specialist with you in the room in front of the machine.

[Text appears: Winner - Research and Development at the 2013 iAwards]

[Text appears: Thanks to: CSIRO Minerals Down Under Flagship, CSIRO Future Manufacturing Flagship, CSIRO Digital Productivity and Services Flagship, Boeing Research and Technology, VR Media.]

[Text appears: www.csiro.au/remote]

[Music plays and text appears: Big ideas start here www.csiro.au]